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Appointment Policies
Appointment Policies
We value your time and ours. Your appointment is reserved just for you. Last-minute changes and no-shows leave us unable to fill those spots. These policies ensure fairness and protect the time set aside for your service.
Arrival
Please arrive with clean, makeup-free eyes and brows. Please aim to arrive 5-15 minutes early to allow yourself time to park and walk up or use the restroom prior to your appointment. If you’re early, feel free to wait in the lounge/waiting area.
Tardiness Policy
Appointments begin at your scheduled time and will not be extended if you are late, as we work back-to-back with other clients and need the entire appointment to do the best work. We have a very strict late policy, your appointment will not be extended if you are late. To avoid unfair delays to our clients, your appointment may be rescheduled if you are more than 15 minutes late.
To avoid unfair delays to our clients; if you are late and we decide we cannot take you because there isn't enough time to achieve the best results with the remaining time that is left for your appointment. Then 50% of the service amount will be charged. A 50% fee is enabled because that appointment time could have been taken by another client, so we kindly ask that you respect our time as we respect yours.
If you are running late, please call or text us at 305-929-3719 as soon as possible to avoid additional fees.
Appointments
Goodie Beauty understands things happen unexpectedly, but your appointment is very important to us, it is reserved only for YOU. As a courtesy, appointment confirmations are sent out the day your appointment is booked, a 72 hour, 24 hour and 2 hour reminder via text, email or both. At Goodie Beauty, we respectfully ask you to give a 48-hour cancellation or rescheduling notice.
Cancellation & Rescheduling Policy
Your appointment is reserved especially for you, so we ask for at least 48 hours’ notice for changes. A valid card on file is required to secure every appointment and applies toward your balance the day of service.
Any services cancelled or rescheduled within 24 hours of the scheduled service will be charged 50% of the service price to the card on file. This is to protect our time as service providers as last minute cancellations are hard to fill and hurts the businesses.
If you come to your appointment and decide that you changed your mind about a service or decide to get another service done instead, you will be responsible for a 50% cancellation fee. If you are unsure of the service(s) you would like to book, please contact us at least 48 hours prior to your appointment to avoid a cancellation fee, that way we can go through a phone consultation and answer any questions you may have.
Same Day Cancellation & No-show Policy
A 100% no-show fee will be charged if you: 1) Don't show up to your appointment 2) Cancel or reschedule after your appointment start time 3) Running 15+ minutes late without giving us any notice and/or 4)Cancel/reschedule any same day bookings (under 24 hours).
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Please note, if you contact us AFTER your appointment start time and cancel/reschedule, you will still be charged 100% for the no show fee because now you are taking 2 appointment slots instead of one. There are no waived fees for no-shows even after the first time.
If you’re unsure about which service to book, contact us at least 48 hours in advance for a consultation to discuss which service is best for you.
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Deposits
If you are required to pay a deposit: Please note that all deposits are non-refundable and non-transferable. Cancellations or reschedules will result in a forfeited deposit.
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If you: 1) don''t show up to your appointment 2) cancel or reschedule after your appointment start time and/or 3) running 15+ minutes late without giving us any notice results in a 100% fee (deposit forfeited & remaining balance charged to your card on file).
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Please note, if you contact us AFTER your appointment start time and cancel/reschedule, you will still be charged the remaining balance for the no show fee because now you are taking 2 appointment slots instead of one. There are no waived fees for no-shows even after the first time.
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Same-day deposits for bookings (under 24 hours) are nonrefundable or nontransferable. If you’re unsure about which service to book, contact us at least 48 hours in advance for a consultation to discuss which service is best for you.
If you cancel/reschedule under 24hrs, your deposit will be forfeited. If a deposit is transferred to another date, the deposit becomes nonrefundable and the same policies as above apply.
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Refund Policy
All sales are final. You are paying for artist time, expertise, product and other expenses used to provide you with a service. No refunds or exchanges will be given for any reason on any and all transactions.
72 Hour Grace Period
If you are dissatisfied with a service, you may contact us within 72 hours of your lash or brow appointment to discuss your concerns and if a fix can be done to address your concerns. After 72 hours, results are no longer fresh and we are no longer able to see what the issue could have been from. If it's past 72 hours, full cost of service will apply. Please make sure you contact us within 72 hours.
Lash Extensions: It will be done so with a complimentary 30-minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the service.
Service Policies
Lash Fills
You must have a remaining of 40% lashes for your service to be accepted as a fill. If you have less than 40% lashes left, we have the right to cancel your appointment and reschedule for a full set or a longer appointment time. You will be responsible for a cancellation fee.
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Lash Lifts & Brow Laminations​
Please note that if you come to your appointment with your lashes or brows with the majority still lifted from the previous service; we will not be able to complete your service. We will have to reschedule you for a later date. Applying chemical solutions to the lashes or brows that are still lifted may cause damage to the natural hairs. The health of your natural hairs is our #1 priority and keeping the the integrity of your natural lashes or brows healthy and strong is our goal. Please wait until your lash lift or brow lamination is completely faded/shedded before coming in for your next appointment. If you notify us within 24 hrs of your appointment or come to your appointment with your lashes or brows still lifted, you will be responsible for a cancellation fee.
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Brow Laminations & Waxing
​If you have been recently using prescription strength retina-a, prescription strength face creams; if you have been using Accutane in the last year or have received a chemical peel or other skin treatments on the area we are working on, we will not be able to complete your service and you will be charged a cancellation fee.
If you have received botox or fillers in the last 72 hrs on the areas that we will be working on then we won't be able to complete your service. you will be responsible for a cancellation fee. If you have a sunburn, we will not be able to complete your treatment and you will be charged a cancellation fee. For brow laminations, if you have open cuts, wounds, or pimples on or around the brow area, we will have to reschedule your appointment and you will be responsible for a cancellation fee.
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